kenny madden
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Articles
Recent activity by kenny madden-
Art and social selling
When I started my "official" sales career social selling to us was writing down the names of firms on Lorries ( Trucks) on your way into work and see if they wanted what we were selling!Fast forwar...
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Business Expressionism
Business Expressionism is the collision of ART and the Sales/Marketing role.How to use Art ( Business Expressionism) to break into brand new companies and generate demand:Examples:One company was b...
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How can I ensure data privacy and security when using Zendesk for customer support?
IntroductionIntroductionProtecting customer data is a top priority when using Zendesk as your customer support platform. Zendesk employs robust data privacy and security measures to ensure that you...
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How can I effectively use Zendesk to manage and resolve customer escalations?
IntroductionManaging customer escalations efficiently is crucial for maintaining high customer satisfaction and retention. This guide explains how Zendesk's powerful features can help you streamlin...
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How can Zendesk help my support team manage peak times and high ticket volumes effectively?
IntroductionIntroductionManaging peak times and high ticket volumes is a critical challenge for customer support teams. Zendesk provides a suite of powerful features designed to help your team effi...
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How can I customize Zendesk's live chat to better align with my brand identity and improve customer experience?
IntroductionZendesk's live chat solution allows you to tailor the chat experience to reflect your brand's unique identity and improve customer interactions. By customizing elements such as colors, ...
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How can I use Zendesk to train and onboard new support agents effectively?
IntroductionIntroductionWelcome to the comprehensive guide on training and onboarding new support agents with Zendesk. This guide aims to help customer support teams deploy efficient, personalized ...
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How can I use Zendesk's AI-powered features to automate routine customer service tasks and enhance support efficiency?
IntroductionZendesk offers advanced AI-powered features designed to streamline routine customer service tasks and enhance support team productivity. This guide explains how Answer Bot and automatio...
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How can I use Zendesk to effectively manage and optimize a self-service knowledge base for my customers?
IntroductionIntroductionZendesk offers a powerful knowledge management system designed to help you create, organize, and maintain a comprehensive self-service knowledge base. This guide will walk y...
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What strategies can I use with Zendesk to personalize customer interactions for better engagement?
IntroductionIntroductionPersonalizing customer interactions is essential for enhancing engagement and satisfaction. Zendesk offers powerful tools that enable customer support teams to tailor their ...